Conflict Resolution in the Workplace

CPD Units: 2
“Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised”. Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable. Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Course Duration

45 minutes (this is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Course Structure

Module Number Module Name Pass Required
1 The Causes and Symptoms of Conflict at Work 70%
2 Resolving Conflict 70%
3 The Five Conflict Modes 70%
4 Using the Modes 70%
5 Assertiveness 70%
6 Making Positive Outcomes 70%

Recommended system requirements

Browser: Up to date web browser
Video: Up to date video drivers
Memory: 1Gb+ RAM
Download Speed:Broadband (3Mb+)

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