Customer Service

CPD Units: 2
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service? 

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Course Duration

75 minutes (this is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

Course Structure

Module Number Module Name Pass Required
1 About the Course 70%
2 What is Customer Service 70%
3 The Goals of Great Customer Service 70%
4 Discovering and Understanding Customer Needs 70%
5 Delivering Maximum Levels of Customer Service 70%
6 Making Customers Feel Great From the Start 70%
7 Communication Skills 70%
8 Non-verbal Communication and Body Language 70%
9 Dealing with Customer Complaints 70%

Recommended system requirements

Browser: Up to date web browser
Video: Up to date video drivers
Memory: 1Gb+ RAM
Download Speed:Broadband (3Mb+)

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